Privacy Policy
Who I am
Chris Callow is a mortgage adviser based in Penrith, Cumbria, helping clients across Cumbria and the UK, employed by David Allen Financial Services (Dalston) Limited.
What this policy covers
This Privacy Policy explains how I collect, use, store and protect your personal data when you visit this website or get in touch with me.
It also explains your rights under UK data protection law.
What personal data means
Personal data is any information that can identify you, either on its own or together with other information. This can include details such as your name, email address, phone number and online identifiers.
What information I collect
If you contact me through this website, I may collect:
- your name
- your email address
- your phone number
- the contents of your message
- technical information such as your IP address where needed for security or spam prevention
I may also collect anonymised website usage data through analytics cookies, where you have given consent.
How I use your information
I use your personal data to:
- respond to your enquiry
- provide information about mortgage and protection services
- arrange and manage appointments
- maintain the security and performance of the website
- improve the website and user experience
Where appropriate, enquiries may be shared with David Allen Financial Services in connection with mortgage or protection advice.
Lawful basis for processing
I process personal data on the following bases:
- Consent – when you submit an enquiry through the website or agree to optional cookies
- Legitimate interests – to respond to enquiries, run the website effectively and prevent spam or misuse
- Contractual necessity – where processing is needed to take steps at your request or provide services to you
- Legal obligation – where I am required to keep or disclose information by law
Contact forms
When you contact me by email or via the website contact form, I collect the information you provide so I can respond to your enquiry.
Form submissions are sent directly to Chris at David Allen.
To help prevent spam and abuse, the website may also collect limited technical information such as your IP address, and form submissions may be checked using an automated spam detection service.
Analytics
This website may use Google Analytics to help me understand how visitors use the site and how it can be improved.
This information is collected only where you have accepted analytics cookies. It is used in an aggregated or anonymised form and is not used to identify you personally.
You can read more in the Cookie Policy.
Embedded content
Pages on this site may include embedded content from other websites, such as videos, maps or images. Embedded content behaves in the same way as if you had visited the other website directly.
These third-party websites may collect data about you, use cookies, and monitor your interaction with their content. If you do not accept relevant cookies, some embedded content may not function as intended.
Who I share your data with
I do not sell or share your personal information for marketing purposes.
I may share your information only where necessary with trusted third parties involved in operating this website or dealing with your enquiry, such as:
- website hosting providers
- email providers
- analytics providers
- spam prevention or security services
- David Allen Financial Services, where appropriate in relation to your enquiry or advice process
I may also disclose information where required to do so by law or to protect legal rights.
Marketing
I will not send you unsolicited marketing.
If I ever offer marketing communications in future, I will only do so in accordance with UK data protection and electronic marketing rules, and you will be able to opt out at any time.
How long I keep your data
I keep personal data only for as long as necessary for the purpose for which it was collected, including:
- responding to enquiries
- keeping appropriate business records
- meeting legal, regulatory or accounting requirements
- resolving complaints or disputes
How your data is protected
I take appropriate steps to protect personal data submitted through this website.
This includes using SSL encryption to protect data sent between your browser and the website, along with appropriate website security measures.
Data breaches
If a personal data breach occurs and there is a legal duty to report it, I will do so in accordance with applicable data protection law.
Your rights
Under UK data protection law, you have rights including the right to:
- request access to the personal data I hold about you
- request correction of inaccurate information
- request erasure of your personal data in certain circumstances
- object to or restrict certain types of processing
- withdraw consent where processing is based on consent
- complain to the Information Commissioner’s Office (ICO)
If you would like to exercise any of these rights, please contact me using the details below.
Contact
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
If you are unhappy with how your data has been handled, you also have the right to complain to the Information Commissioner’s Office at the ICO website.
Cookies
This website uses cookies to help provide a better user experience, understand how the site is used, and support website security and functionality.
You can read more about the cookies used on this website in the Cookie Policy.
Related third-party information
Where your enquiry or advice is handled through David Allen Financial Services, you may also wish to read their relevant privacy information and terms:
- David Allen Financial Services Privacy Statement
- David Allen Terms & Conditions